Skip to content
Library representing a hospitality knowledge base and frequently asked questions

What you need to know.

Quick answers to help you understand how Annoncer works.
FAQ

What you might want to know.

What is Annoncer?

Annoncer is an operational service management platform. It connects reservations, guest information, the kitchen, front of house and management in one real time overview. This gives every team access to the same information, helps operations run more smoothly and provides greater control during the moments that matter most.

Discover Annoncer.

How does a kitchen display system work in a fine dining environment?

Annoncer brings all operational information together in one central workflow. Orders, timing, dietary requirements, allergies, VIP information and tasks are automatically shared with the right teams. This ensures everyone knows exactly what needs to happen, without unnecessary communication or interruptions. 

What's the difference between Annoncer and a standard KDS? A traditional Kitchen Display System digitises kitchen tickets. Annoncer supports the entire operation throughout service. From reservation to food collection, every team works with the same real time information. This improves communication, increases visibility and gives your team greater control during the busiest moments.

Explore why Annoncer is more than a KDS.
What types of hospitality concepts use Annoncer?

Annoncer is built for restaurants, hotels and hospitality concepts where quality, timing and collaboration are essential. From fine dining to luxury hospitality, Annoncer helps teams work more efficiently, reduce errors and deliver a consistent guest experience.

 → See how our customers use Annoncer  
What costs can I save with Annoncer?

Annoncer helps reduce operational costs by enabling teams to work more efficiently together. Fewer mistakes, less food waste, fewer guest compensations and better staff allocation all contribute to a more efficient operation. It also eliminates the need for paper tickets, kitchen printers and their ongoing maintenance.

See how our customers achieve these results

I already have a KDS. What makes Annoncer different?

 A traditional Kitchen Display System digitises kitchen tickets. Annoncer supports the entire operation throughout service. From reservations and guest information to timing, communication and food collection, every team works with the same real time information. This creates greater visibility, better collaboration and more control throughout every service. 

Discover why Annoncer is more than a KDS 

 

Can Annoncer replace paper kitchen tickets?

Yes. Annoncer replaces paper tickets and kitchen printers with a fully digital workflow. Orders are automatically shared with the right workstations, including timing, guest information, dietary requirements and other relevant details. This helps the entire operation work faster, with greater visibility and without paper.

Will I lose control as a chef if I switch to Annoncer?

On the contrary. Annoncer gives chefs greater visibility into everything happening during service. You can monitor the progress of every order in real time, manage timing and maintain oversight across all workstations. This allows you to respond more quickly and stay in control, even during the busiest services.

Discover how chefs use Annoncer

What are the benefits of Annoncer for managers?

Annoncer gives managers real time visibility across the entire operation. You can see how service is progressing, identify bottlenecks and understand where teams need support. With one shared operational view, you can manage more efficiently, improve collaboration and maintain greater control throughout service.

Discover how Annoncer supports managers

How does communication between front of house and the kitchen work? Annoncer ensures that front of house and the kitchen always work with the same real time information. Orders, updates, timing and status changes are shared instantly, so everyone knows exactly what is happening. This reduces interruptions, prevents misunderstandings and creates smoother collaboration throughout service.
Why doesn't Annoncer offer an all in one platform?

We believe in a best of breed approach. Annoncer integrates with the systems you already use, including your reservation, POS and PMS platforms. This gives you the freedom to choose the best solution for each part of your operation, while bringing all operational information together in one shared operational view. The result is greater flexibility without compromising collaboration or control.

Discover how Annoncer integrates with your existing systems

Can Annoncer support hotels and hospitality businesses with multiple outlets?

Yes. Annoncer is built for restaurants, hotels and hospitality operations with multiple kitchens, restaurants or outlets. Each department works with the same real time information, while every workflow is tailored to its own operational needs. This keeps communication, timing and collaboration organised, regardless of the size or complexity of the operation.

See how hotels use Annoncer

Is Annoncer easy to use, even without technical knowledge?

Yes. Annoncer is designed for hospitality teams, not IT specialists. Its intuitive and user friendly interface allows staff to get up and running quickly with minimal training. This also makes onboarding new team members faster and easier. 

How does Annoncer help chefs during busy services?

Annoncer gives chefs real time visibility into the progress of every order. You can instantly see what is being prepared, what is almost ready and where attention is needed. This helps you maintain oversight, make faster decisions and keep service timing under control, even during the busiest shifts.

Discover how chefs use Annoncer


Does Annoncer support shared dining and dishes to share?

Yes. Annoncer supports a wide range of hospitality concepts, including à la carte, shared dining, tasting menus and set menus. Every dish remains linked to the correct table and course, helping both the kitchen and front of house maintain visibility and control, even with complex orders.

Does Annoncer support multi course menus?

Yes. Annoncer is built for restaurants where timing is essential. Dishes are automatically managed by course and presented at exactly the right moment, allowing the kitchen and front of house to stay perfectly coordinated. This ensures multi course menus are delivered with precision and guests receive every course at the right time.

Can Annoncer connect the kitchen and the bar?

Absolutely. Annoncer ensures the kitchen, bar and front of house all work with the same real time information. Orders, updates and service progress are shared instantly across teams. This creates smoother collaboration and helps everyone stay in sync, even during the busiest services.

How many screens do I need?

That depends on the size of your operation and the way your teams work. Smaller restaurants often only need a few screens, while hotels and larger restaurants typically require multiple workstations. We'll be happy to advise you on the setup that best fits your kitchen and workflow. 

Can I group tables or tickets?

Yes. Annoncer groups orders by table, giving both the kitchen and front of house a complete overview at all times. This is especially valuable for large parties, shared dining and multi course menus, where timing and coordination are essential.

Discover more Annoncer workflow features


How does Annoncer support allergies and dietary requirements?

Annoncer automatically displays allergies, dietary requirements and other guest preferences at the relevant workstations. This information is shared in real time, ensuring the kitchen and front of house always work with the same up to date information. This reduces the risk of mistakes and helps deliver a safer, more personalised guest experience.

Discover how Annoncer supports guest information

How does guest history work?

Through its integration with your reservation system, relevant guest information is available throughout service. This includes previous visits, preferences, allergies and other important details. It enables your team to deliver a more personalised experience without having to search for information manually.

Discover how Annoncer centralises guest information

 

What are the technical requirements for Annoncer?

Annoncer runs on standard hardware and integrates easily with your existing hospitality systems. During implementation, we work with you to determine the hardware and infrastructure that best fit your operation, ensuring a smooth setup and a fast implementation.

What reporting capabilities does Annoncer offer?

Annoncer provides both real time and historical insights into your operation. You can analyse performance, preparation times, workload, service timing and order progress to identify bottlenecks, support operational improvements and make better informed decisions.

Discover Annoncer's reporting capabilities

Does Annoncer work with my existing hardware?

In some cases, yes. Annoncer supports a wide range of professional touchscreens and hardware configurations. During implementation, we'll assess your existing environment and recommend the setup that best fits your operational requirements.

Explore hardware options

What is MyAnnoncer? MyAnnoncer is Annoncer's online management portal. It allows you to manage users, settings, screens and system configurations, access reports and monitor the status of your environment. This gives you full control over your operation, even outside of service hours.
Can I suggest new features? Yes. Annoncer is continuously developed in close collaboration with our customers. Ideas and feedback from daily operations play an important role in shaping the platform. Through MyAnnoncer, you can easily submit suggestions for new features or improvements
How often is Annoncer updated?

Annoncer is continuously enhanced with new features, improvements and integrations. Updates are automatically delivered and included in your subscription, ensuring you always have access to the latest version of the platform. 

How does Annoncer help during busy services?

During peak service, Annoncer gives every team real time visibility into the progress of service. Orders, timing and guest information are shared automatically, ensuring the kitchen, bar and front of house all work with the same up to date information. This helps maintain visibility, prevents misunderstandings and keeps your operation under control, even during the busiest moments.

How does Annoncer help reduce operational costs?

Annoncer helps hospitality teams work more efficiently by streamlining communication and automating operational workflows. This leads to fewer mistakes, less food waste, fewer guest compensations and more efficient staff allocation. The result is not only a smoother service, but also lower operational costs 

Which POS systems does Annoncer integrate with?

Annoncer integrates with more than fifteen leading POS systems, including Lightspeed, Infrasys, Simphony, Silverware, unTill and Winston POS. Orders are automatically synchronised between the POS system and the kitchen, ensuring every team works with the same real time information.

Explore all integrations

Which reservation systems does Annoncer work with?

Annoncer integrates with leading reservation systems, including Zenchef, TableCheck and CoverManager. Guest information, allergies, dietary requirements and other relevant details are automatically shared with the right teams, ensuring everyone has access to the same real time information throughout service.

Explore all integrations

Can Annoncer be tailored to the way we work?

Yes. Every hospitality operation is different. That's why Annoncer is configured to match your kitchen, workflows and service concept. Whether you operate à la carte, shared dining, multi course menus or multiple outlets, the workflow is designed to fit the way your team works. 

How long does implementation take?

That depends on the size and complexity of your operation. A single site implementation can often be completed within a day. For hotels, multi site operations or more complex environments, we create an implementation plan that fits your operational requirements and schedule.

Does Annoncer support multiple languages?

Yes. Annoncer supports multiple languages and can be configured per screen or workstation. This allows every team member to work in the language that best suits them. If your preferred language is not yet available, we'll be happy to discuss the possibilities.

Who owns the data stored in Annoncer?

All data remains the property of your organisation. Annoncer processes and secures this data solely to provide its services. You always retain full ownership and control of your data.

Read more about our data privacy & security here.

How is data secured?

Data security is at the core of Annoncer. All data is securely stored and processed within a protected cloud environment. As an ISO 27001 certified organisation, we follow internationally recognised information security standards, giving you confidence that your data is managed in a secure and reliable environment.

Read more about our data privacy & security.

Can I use Annoncer screens for other applications?

Yes. In addition to the Annoncer workflow, you can also use the screens to access approved web applications, such as your reservation system, supplier portal or other operational tools. This allows you to get even more value from your screens throughout the day. 

Explore web apps in Annoncer.

Is staff training included?

Yes. We support you throughout the entire implementation process. Your team receives comprehensive onboarding and training, enabling everyone to become confident with Annoncer quickly. If required, we also provide support during your go live. 

Does Annoncer run in the cloud or on premises?

Annoncer combines the benefits of cloud technology with reliable performance during service. Management, configuration and reporting are handled through the cloud, while the operational workflow is designed to support continuity throughout service. This gives you the flexibility, security and reliability your operation depends on. 

Does Annoncer require a lot of technical maintenance?

No. Annoncer is built for hospitality, not IT. Day to day management is straightforward, and updates are delivered centrally. This keeps the platform up to date without requiring significant time or effort for technical maintenance.

Discover how easy Annoncer is to manage





What support does Annoncer provide?

From implementation through to day to day operations, you can rely on support from our team and our global partner network. Depending on your location and service agreement, we provide remote or on site support to help you get back up and running as quickly as possible.

Contact us for more information

Is worldwide support available?

Yes. Through our international partner network, Annoncer provides support across multiple countries, languages and time zones. This enables international hotel groups and restaurant brands to benefit from local expertise and responsive support.

Contact us to learn more about our global partner network.

Are software updates included?

Yes. All updates, improvements and new features are included in your subscription. This ensures you always have access to the latest version of Annoncer without additional costs or complex upgrade processes. 

How is Annoncer priced?

Annoncer uses a transparent subscription model. You pay based on the number of screens you use, with no hidden fees or mandatory feature packages. This gives you complete clarity about your costs from the start.

Learn more about our pricing plans here.

Do I have to pay extra for advanced features?

No. Every Annoncer customer has access to the full functionality of the platform. We don't use tiered software packages that unlock features at a higher price. You only pay for the number of screens you use.

Learn more about our pricing plans here.

Can I see Annoncer before making a decision?

Yes. You can easily schedule a personalised demo or contact us for more information. We'll be happy to show you how Annoncer supports your hospitality operation and answer any questions you may have.

Schedule a demo or contact us

How can I become a reseller or partner?

Interested in partnering with Annoncer? We'd be happy to explore the possibilities with you. Get in touch to discover how we can create value together for hospitality organisations.

Contact us

CONTACT US

Can't find your answer?

No worries, it happens. Just reach out and we’ll help you out.

General questions

  info@indexhospitality.com
  +31 73 657 9051 

Customer Service

  support@indexhospitality.com
  +31 73 657 9051

Ready to bring more structure to your kitchen?

Get a clear view of how Annoncer fits into your daily workflow.